Damaged or Defective Items
If your item arrived damaged, retain the original packaging and contact Customer Service before returning. Our team is available by phone at 1.800.445.1603 (Mon–Fri, 10am–6pm ET), email at experience@eileenfisher.com, or Live Chat. You may also return items in-person at any U.S. EILEEN FISHER retail store — refunds are issued in the original form of payment. Note that online returns are not accepted at stores outside the U.S.; for international online return details. visit the Global e website, service.global-e.com
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone at 1.800.445.1603 Monday through Friday 10am-6pm ET (we are closed Saturday and Sunday, excluding U.S. Holidays), via email at experience@eileenfisher.com or through Live Chat by clicking the “Live Chat” bubble when visible.
You may also return items to EILEEN FISHER retail stores located in the US. Please visit our Store Locator page or call 1.800.445.1603. Refunds will be issued in the same tender as the purchase. Please note, at this time we are unable to accept online returns in EILEEN FISHER retail stores outside the United States.
For information on international online returns please visit Global e: https://service.global-e.com/