Digital Accessibility Statement

Kim ·

EILEEN FISHER is committed to making their website accessible to all customers. They target WCAG 2.0 Levels A and AA compliance, and have invested in designing, developing, and testing their site accordingly.

Key accessibility features include proper site structure with ARIA support, alt text and captions for media, full keyboard navigation, consistent design, and a partnership with AccessiBe for additional accessibility tools.

You can reach our support team by email at experience@eileenfisher.com, by phone at 1.800.445.1603 (711 for TRS), or by mail at our Irvington, NY office.

Our Policy & Commitment
At EILEEN FISHER, we are committed to accessibility, diversity and inclusion. We believe all of our customers and consumers should be able to have equal and effective access to our website as well as our retail products and services.

Digital Accessibility Statement
Our target accessibility standard is the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Levels A and AA. To meet this standard, we have dedicated substantial resources to a digital accessibility compliance effort, which includes designing, developing and testing our website and other digital content to ensure that they meet or exceed the above standards. We also work to ensure that our support documentation and services meet accessibility requirements. We collaborate with advocacy groups, industry partners and vendors to identify areas that need improvement.

Accessibility Features of This Website
Here are some of the items we’ve addressed to make sure eileenfisher.com meets our target accessibility standard:

 

  • Site Structure. We use appropriate headings, lists, paragraphs and other formatting features, such as the Accessible Rich Internet Applications (ARIA) specification, so that customers and consumers can easily use the site with assistive technology.
  • Text Equivalents. We are working to ensure all of our images and multimedia are fully accessible through alternative text, captions and transcripts.
  • Keyboard Access. We seek to ensure that customers and consumers can access our website using only a keyboard.
  • Consistency. We employ a consistent design approach for our website and digital content to improve access to content, features and functionality.
  • Partnerships: We have partnered with AccessiBe to offer additional tools to enhance accessibility on our website. To learn more, please click here.

 

Contact
For questions about your online order, including questions related to technical issues, accessibility, auxiliary aids or services, contact us in one of the following ways.

 

  • Email us at experience@eileenfisher.com
  • Call us at 1.800.445.1603. For those who are deaf or hard of hearing, dial 711 to connect to the Telecommunications Relay Service (TRS).
  • Contacts us by mail at EILEEN FISHER, ATTN: Ecommerce Customer Service, 2 Bridge Street, Suite 230, Irvington, NY 10533