Do you offer repairs?
To repair an EILEEN FISHER item (US customers only): ensure it's clean and eligible for repair, following the guidelines in the article below. Complete the form then bring or ship the item to a retail store. Allow 4-6 weeks before your item is ready for pickup or return shipment.
Snaps break, moths attack. Living with clothing for a long time involves wear and, sometimes, tear. If the unexpected happens, the EILEEN FISHER Repair Program is at the ready.
It's simple. If you have an EILEEN FISHER garment that is damaged, bring it to one of our retail stores and fill out a form. Within four to six weeks, your item will be ready to pick up.
CUSTOMER REPAIR PROGRAM: GUIDELINES
Available for US customers only. Please do not send items that cannot be repaired.
All items being returned for repair MUST BE CLEAN before sending in.
| REPAIRS THAT CAN BE DONE | REPAIRS THAT CANNOT BE DONE |
| Small holes (smaller than a pencil eraser; max 4 holes per garment) | Large holes (larger than a pencil eraser) |
| Small number of pulls (max 4 pulls) | More than 4 holes in garment |
| Unraveling | Ripped fabric that is out of seam lines |
| Open seams (inside lining included) | Stains and dirt marks |
| Ripped pocket at seam | Shoes + bags |
| Missing stitches | Cannot replace self-material belts. |
| Elastic waistband replacement | Cannot supply fabric or yarn or extra pins. |
| Replacement of zipper to best of our ability. | Cannot replace detachable inside slip/lining. |
| Replacement of damaged or missing buttons, fabric or metal snaps or magnets to the best of our ability. |