What emails will I receive about my order?
After placing an order, you will receive emails at key stages: an Order Confirmation with your order number, a Shipment Confirmation with a tracking number (where applicable), and a Return Confirmation once a return is processed. For Pick Up in Store orders, you'll be notified when your order is ready — bring ID, and note that packages are held for 5 days before being returned and refunded. Fifteen days after purchase, you'll receive a feedback email to review your items. If there are any issues with your order — such as payment, shipping, or cancellation — you'll be notified by email; contact Customer Service at 1.800.445.1603 with any questions.
After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:
Order Confirmation. This email confirms that we have received your order. It includes your order number. Please keep this email for your records.
Special note: When a back-ordered item is available to ship, you will receive a separate shipment confirmation email. Please keep this email for your records.
Shipment Confirmation. This email confirms that your order, or part of your order, has shipped. It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected or if you ordered multiple items and they were shipped separately.
EILEEN FISHER Pick Up in Store Email. Once your order is ready at your preferred store location and has been processed, you will receive an email inviting you to come to the store to pick up your purchase. You or the person you select will need to bring identification. Unfortunately, due to space limitations in our retail stores, we can hold packages for only 5 days before returning them and issuing you a refund.
Return Confirmation and Credit. We will email you once your return has been received and processed.
Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team.
Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603.