Finding Your Order
Finding the status of your EILEEN FISHER order is simple — you'll receive email updates throughout the process. Registered customers can log in to My Account to view current and past orders, including tracking information. Guest shoppers can check order status under Help/Check Orders by entering their order number, email address, and billing ZIP code. For additional help, contact Customer Service at experience@eileenfisher.com or 1.800.445.1603, Monday–Friday, 10am–6pm ET.
The status of your order is easy to find. You will receive emails keeping you up to date about the status of your order. To view your order status, please visit the My Account section of our site and log in with your email address and password. After you have logged in, you may view information about your most recent orders (including tracking information) as well as past orders.
If you have shopped as a guest using our Guest Checkout option, you can check your order status under Help/Check Orders tab by entering your order number, email address and billing zip code. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.
For additional assistance please email experience@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 10am-6pm ET (we are closed Saturday and Sunday, excluding U.S. Holidays).