Why am I billed for my exchange order?
All returned items are processed as refunds; for exchanges a separate billing transaction is initiated for the new item. For any additional inquiries regarding your return, please reach out to our Customer Service Team.
When an item is returned to us, we process a refund for that item. If you wish to exchange it for a new item, we will create a separate billing transaction to charge you for the new item. If you have additional questions about your return, please contact our Customer Service Team.