Exchanges & Price Adjustments
Exchanges are handled as a return-and-reissue: you get credited for the returned item and charged separately for the new one, subject to availability. To start, use the online return link within the 30-day window, https://returns.narvar.com/eileenfisher/returns?locale=en_US then call Customer Service (1.800.445.1603, Mon–Fri 10am–6pm ET) to place the new order. Eileen Fisher also offers a one-time price adjustment if an item drops to its first markdown within 14 days of purchase.
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
To start a return within our 30-day return policy, please begin your Online Return here. To process your new order, please contact our Customer Service Team by calling 1.800.445.1603 Monday through Friday 10am-6pm ET (we are closed Saturday and Sunday, excluding U.S. Holidays).
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 14 days of the original order date.